Effectively Managing Human Service Organizations

Synopsis

Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations.

While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations.

New to this edition are topics that will make managers even more effective: designing service delivery programmes, marketing consumer services, promoting organizational change, developing volunteer programmes, and seeking governmental funding. An additional chapter on resource development includes discussion of electronic philanthropy and developing a business plan. The new edition also provides useful Web sites for keeping current on management and fund-raising developments.

Effectively Managing Human Service Organizations, Third Edition is an excellent resource book for executive directors, middle managers, line supervisors, and graduate students who aspire to work in these roles. It provides both a conceptual framework and essential skills managers need to make their organizations more effective. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.