Basic business communication skills for empowering the Internet generation

Synopsis

PART ONE: Introduction Chapter One: Communication in the Workplace PART TWO: Fundamentals of Business Writing Chapter Two: Adaptation and the Selection of Words Chapter Three: Construction of Clear Sentences and Paragraphs Chapter Four: Writing for Effect PART THREE: Basic Patterns of Business Messages Chapter Five: Introduction to Messages and the Writing Process Chapter Six: Directness in Good-News and Neutral Messages Chapter Seven: Indirectness in Bad-News Messages Chapter Eight: Indirectness in Persuasion and Sales Messages Chapter Nine: Strategies in the Job-Search Process PART FOUR: Fundamentals of Report Writing Chapter Ten: Basics of Report Writing Chapter Eleven: Report Structure: The Shorter Forms Chapter Twelve: Long, Formal Reports Chapter Thirteen: Graphics PART FIVE: Other Forms of Business Communication Chapter Fourteen: Informal Oral Communication Chapter Fifteen: Public Speaking and Oral Reporting PART SIX: Cross-Cultural Correctness, Technology, Research Chapter Sixteen: Techniques of Cross-Cultural Communication Chapter Seventeen: Correctness of Communication Chapter Eighteen: Technology-Enabled Communication Chapter Nineteen: Business Research Methods Appendixes