The heart of change real-life stories of how people change their organizations

Synopsis

By interviewing 400 individuals from 130 distinct businesses to get their change sagas, authors John P. Kotter and Dan S. Cohen further develop the approach to organizational change presented in Kotter's Leading Change (1996). Their central insight is that organizations change when their people change. And people change for emotional reasons. The authors warn against trying to promote transformation in your organization by relying purely on spreadsheets or reports and underline why it is important to also address employees' emotions. They explain that the best way to engage the emotions is not to "tell" but to "show" - via videos, displays, or even office design. Useful and simple "Exercises That Might Help" are included in each chapter.