Understanding interpersonal communication making choices in changing times

Synopsis

1. INTRODUCTION TO INTERPERSONAL COMMUNICATION. Understanding Interpersonal Communication. Models of Communication. The Nature of Interpersonal Communication. The Value of Interpersonal Communication. Principles of Interpersonal Communication. Myths of Interpersonal Communication. Interpersonal Communication Ethics. Choices for Changing Times. 2. COMMUNICATION, PERCEPTION, AND THE SELF. Understanding Perception: A See-Saw Experience. Influences on Perception. Understanding the Self: The "I's" Have It. Identity Management: Let's Face It. Perception, the Self, and Interpersonal Communication. Choices for Checking Perceptions and Improving Self-Concept. 3. COMMUNICATION, CULTURE, AND, IDENTITY. Diversity in the U.S.: A Nation of Newcomers. Defining Culture. Dimensions of Culture. Why Study Intercultural Communication'. Challenges to Intercultural Communication. Choices for Intercultural Understanding. 4. COMMUNICATION AND EMOTION. Defining Emotion: More Than Just a Feeling. Models of Emotion: Biology and Social Interaction. Emotion and Communication. Influences of Emotional Communication. The Dark Side of Emotional Communication: We Always Hurt the Ones We Love. The Bright Side of Emotional Communication: Happy Talk. Choices for Developing Emotional Communication Skills. 5. EFFECTIVE LISTENING. The Importance of Listening. Hear Today: The Hearing Process. Listen Up: The Listening Process. The Barriers: Why We Don't Listen. Poor Listening Habits. Styles of Listening. Culture and the Listening Process. Choices for Effective Listening. 6. COMMUNICATING VERBALLY. Understanding Verbal Symbols. Attributes of Verbal Symbols. Factors Affecting Verbal Symbols. The Dark Side of Verbal Symbols. The Bright Side of Verbal Codes. Ambiguity in Verbal Codes. Choices for Improving Verbal Communication. 7. COMMUNICATING NONVERBALLY. Principles of Nonverbal Communication. Nonverbal Communication Codes. Cultural Variations in Nonverbal Communication. Choices for Increasing Nonverbal Communication Effectiveness. 8. COMMUNICATING PERSONAL INFORMATION THROUGH SELF-DISCLOSURE. Definition: Opening Up. Features of Self-Disclosure: Expanding the Story. The Nature of Self-Disclosure: Making It Real. Factors Affecting Disclosure. Models: Seeing the Big Picture. Principles of Self-Disclosure. Reasons to Self-Disclose: I Want You to Know Me. Reasons Not to Self Disclose: Why Am I Afraid to Tell You Who I Am'. Choices for Effective Disclosing: Developing Our Skills. 9. COMMUNICATING POWER AND CONFLICT. Defining Conflict: Knowing It When You See It. Power: Who's Got It, Who Wants It, and How to Deal with It. Conflict Models: Seeing the Big Picture. Myths about Conflict. Factors Influencing Interpersonal Conflict. Communication Patterns In Conflict. Choices for Conflict Management. 10. COMMUNICATING IN CLOSE RELATIONSHIPS. Understanding Close Relationships. Explaining Communication in Close Relationships. Factors Affecting Communication in Relationships. Communicating in Close Relationships: The Dark Side. Communicating in Close Relationships: The Bright Side. Choices in Communicating in Close Relationships: Skills for the Life of a Relationship. 11. TECHNOLOGY AND INTERPERSONAL COMMUNICATION. Characteristics of Communication Technology. A Word about Access. The Internet: Connecting Now. The Presentation of the Self Online. Communication Technology and Interpersonal Communication. Choices for Improving Online Communication Skills.