Created through a "student-tested, faculty-approved" review process with input from more than 150 students and faculty, OM3 provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. The engaging and accessible text combines balaced coverage of manufacturing and service operations with a full suite of proven learning tools in a convenient and affordable package. Perfect for today's diverse learners, OM3 includes integrated student resources such as flashcards, cases, datasets, games and quizzes, as well as tools to make course management easier, including a robust Instructor's Manual, ExamView application, videos, and solutions. In addition to covering essential principles of operations management, OM3 contains updated examples featuring companies your students will know from the news, making the material both timely and personally relevant while exploring the real-world applications of key concepts. This edition also includes expanded coverage of sustainability and "green" practices throughout the book. Five additional chapters are available on the website for instructors who want to go further into the quantitative aspects of operations management.