<p>Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier.<i>Difficult People</i>, a comprehensive and essential resource for any manager on the run, shows you how.</p> <p>Learn to:</p> <ul> <li>Recognize why and when people act out</li> <li>Identify different types of difficult people</li> <li>Cope with difficult behavior</li> <li>Get the most out of trouble employees</li> <li>Nurture a harmonious work environment</li> </ul> <p>The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.</p>