As the workplace changes, so do the processes of collective bargaining and labor relations. Authors Michael R. Carrell and Christina Heavrin examine the changes, issues, and complications characteristic of this environment as well as effective methods for negotiating. The text discusses key terms, practices, laws, sections of actual arbitration cases, and decisions of the National Labor Relations Board and courts that illustrate and emphasize important contemporary issues. Coverage of both public-sector relations and international collective bargaining issues is integrated throughout.