Tech Support FAQs

Helpful Links:

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Monday - Friday 8:30am-6:00pm EST 1-800-221-4792



How do I read my audiobooks in the Learning Ally Link App? Are Learning Ally audiobooks compatible with Kindle E-readers or Fire tablets? How do I read my audiobooks in Learning Ally Link? With which Android devices is the Learning Ally app compatible? With which DAISY devices/software is Learning Ally compatible? Why can't I hear my audiobook in Learning Ally Link? How do I authorize my DAISY device to play Learning Ally audiobooks? Where do I go to download Learning Ally Link for Windows or Mac computers? How do I add new books to download in Learning Ally Link? Are Learning Ally audiobooks compatible with Nook E-readers or tablets? Where do I go to download Learning Ally Link for Chromebooks or the Chrome web browser? With which iOS devices is the Learning Ally app compatible? How do I delete downloaded audibooks in Learning Ally Link? Am I able to read offline in Learning Ally Link? How can I reset my child's or student's username or password? How do I add new books to download in the Learning Ally app for iOS devices? Error Message: Book decryption error. LCP licence key is corrupted on book... With which computers is Learning Ally Link compatible? How can I retrieve a child's or student's username or password? How can I login to Learning Ally if I forgot my username or password? Is Learning Ally Audio compatible with VoiceOver for iOS? How can I reset my child's or student's username or password? Are Learning Ally audiobooks compatible with Window tablets or phones? With which screen readers is Learning Ally Link compatible? How do I download my audiobooks to a Humanware Stream? How do I reset a password for an adult, educator, or parent online account? How do I change my download destination in Learning Ally Link? How do I push Learning Ally Link for PC out to multiple computers in a school setting? What are the keyboard commands for Learning Ally Link? How do I download my audiobooks to other DAISY devices? How do I authorize my DAISY device to play Learning Ally audiobooks? How do I download my audiobooks to a PLEXTALK Pocket?

How to Contact Us

Representatives are available at 800-221-4792 Monday through Friday, from 8:30am-6:00pm EST.

Email: custserv@LearningAlly.org
Website: learningally.org/contact-us/
Fax: 609-751-5263

Mailing Address:
Learning Ally
20 Roszel Rd.
Princeton, NJ 08540

If you have any questions on accessibility or the use of screen readers with our products or services, please email us at bvidialogue@LearningAlly.org.

Tech Support FAQs

Helpful Links:

Contact Us

How do I read my audiobooks in the Learning Ally Link App?

Are Learning Ally audiobooks compatible with Kindle E-readers or Fire tablets?

How do I read my audiobooks in Learning Ally Link?

With which Android devices is the Learning Ally app compatible?

With which DAISY devices/software is Learning Ally compatible?

Why can't I hear my audiobook in Learning Ally Link?

How do I authorize my DAISY device to play Learning Ally audiobooks?

Where do I go to download Learning Ally Link for Windows or Mac computers?

How do I add new books to download in Learning Ally Link?

Are Learning Ally audiobooks compatible with Nook E-readers or tablets?

Where do I go to download Learning Ally Link for Chromebooks or the Chrome web browser?

With which iOS devices is the Learning Ally app compatible?

How do I delete downloaded audibooks in Learning Ally Link?

Am I able to read offline in Learning Ally Link?

How can I reset my child's or student's username or password?

How do I add new books to download in the Learning Ally app for iOS devices?

Error Message: Book decryption error. LCP licence key is corrupted on book...

With which computers is Learning Ally Link compatible?

How can I retrieve a child's or student's username or password?

How can I login to Learning Ally if I forgot my username or password?

Is Learning Ally Audio compatible with VoiceOver for iOS?

How can I reset my child's or student's username or password?

Are Learning Ally audiobooks compatible with Window tablets or phones?

With which screen readers is Learning Ally Link compatible?

How do I download my audiobooks to a Humanware Stream?

How do I reset a password for an adult, educator, or parent online account?

How do I change my download destination in Learning Ally Link?

How do I push Learning Ally Link for PC out to multiple computers in a school setting?

What are the keyboard commands for Learning Ally Link?

How do I download my audiobooks to other DAISY devices?

How do I authorize my DAISY device to play Learning Ally audiobooks?

How do I download my audiobooks to a PLEXTALK Pocket?

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