Training in interpersonal skills TIPS for managing people at work

Synopsis

1.   Skills: An Introduction 2.   Self-Awareness 3.   Self-Management: Clarifying Values, Setting Goals, and Planning 4.   Sending Interpersonal Messages 5.   Listening and Reading Non-Verbal Messages 6.   Providing Feedback 7.   Goal Setting 8.  Coaching, Counseling, and Mentoring 9.   Empowering People Through Delegating 10. Politicking 11. Persuading: Developing Trust and Influencing Others 12. Leading 13. Managing Change 14. Working in Teams 15. Running Meetings 16. Working with Diverse Others 17. Ethical Decision Making 18. Creative Problem Solving 19. Resolving Conflicts 20. Negotiating Integrating Exercises   Appendix A. Journals Appendix B.  Email Etiquette Appendix C. Exercise Guidelines and Materials