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Crucial Confrontations

Tools for Resolving Broken Promises Violated Expectations and Bad Behavior

by Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler; Tom Peters (Foreword by)

Synopsis

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

Available format(s):

Classic Audio

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Book Information

Copyright year 2005
ISBN-13 9780071446525
ISBN-10 0071446524
Class Copyright
Publisher The McGraw-Hill Companies
Subject Language Arts & Disciplines
File Size 0 MB
Number of Pages 284
Shelf No. KN469